Privacy Policy
Canadian eTA Privacy Policy
At CanadianETA.ca, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you apply for your Canadian eTA. We are committed to maintaining the highest standards of data security and transparency. Please read this policy carefully to understand our privacy practices.
Table of Contents
Information We Collect for Canadian eTA
When you apply for your Canadian eTA through CanadianETA.ca, we collect various types of information necessary to process your application:
Personal Information
- •Full name and date of birth
- •Passport number and details
- •Email address and phone number
- •Address and country of residence
- •Employment and education history
Additional Information
- •Payment information (card details)
- •Travel history and plans
- •Security questions and answers
- •Device and browser information
- •IP address and usage logs
How We Use Your eTA Information
We use the information we collect for specific and legitimate purposes:
Processing Your Application
To submit your eTA application to Canadian Immigration authorities
Communicating With You
Sending updates, notifications, and responses regarding your application status
Payment Processing
Processing and managing your payment securely through encrypted channels
Improving Our Services
Analyzing usage patterns to enhance our website and application process
Legal Compliance
Complying with legal obligations and protecting against fraud or misuse
eTA Data Security & Protection
We implement industry-standard security measures to protect your personal information:
🔐 Encryption
All data transmitted between your device and our servers uses SSL/TLS encryption to prevent unauthorized access.
🛡️ Firewalls
We use advanced firewalls and security protocols to prevent unauthorized access to our systems and databases.
👤 Access Control
Only authorized personnel can access your personal information, and all access is logged and monitored.
Your eTA Privacy Rights
You have the right to:
- •Access your personal information held by us
- •Request correction of inaccurate information
- •Request deletion of your data (where applicable)
- •Opt-out of marketing communications
- •Lodge a complaint with regulatory authorities
Related Policies
Review our other important policies:
- →Terms & Conditions - Legal terms of service
- →Refund Policy - Our payment policy
- →How to Apply - Application guide
eTA Data Retention Policy
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
Application Information
Retained for 5 years to comply with Canadian Immigration record-keeping requirements and audit purposes.
Payment Records
Retained for 7 years to comply with tax regulations and financial audit requirements.
Communication Logs
Retained for 3 years to resolve disputes and provide customer support history.
Analytics Data
Retained for 2 years for website improvement and performance analysis purposes.
Third-Party Links & eTA External Services
Our website may contain links to third-party websites and services. This privacy policy does not apply to external sites. When you click on links to Canadian Immigration's official website or other external services, we encourage you to review their privacy policies. We are not responsible for the privacy practices of third-party websites. For more information about the eTA process, visit our eTA Process page.
Changes to This eTA Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with an updated "Last Updated" date.
Last Updated: January 2026
Your continued use of CanadianETA.ca after changes indicates your acceptance of the updated privacy policy.
Questions About This eTA Privacy Policy?
If you have questions about our privacy practices or would like to exercise your data rights, please contact us using the information below. We are committed to addressing your concerns promptly and transparently.
Privacy concerns:
refund@canadianeta.ca
Response: 24-48 hours
Phone
Contact us:
+1 365 825 1111
Mon-Fri: 9 AM - 6 PM EST
We take your privacy very seriously. Please review our Terms & Conditions for additional information about how we operate.