We understand this is frustrating. This comprehensive guide explains common rejection reasons, what pending means, and exactly how to move forward successfully. Most issues can be resolved by reapplying with corrections.
Good news: You can reapply immediately and most reapplications succeed when you fix the identified problems.
Rejections Are Fixable
Typical Processing Time
Rejection Reasons
Can Reapply Now
This is the #1 rejection reason. Mismatches between your eTA form and passport cause automatic rejection.
Common mistakes:
How to fix it:
If you uploaded a photo or documents, quality issues can lead to rejection.
Photo/document issues:
How to fix it:
If the automated system flags security or medical red flags, it will automatically reject.
Common security concerns:
What to do:
If you're not from an eligible country or don't meet eTA requirements, the application will be rejected.
Eligibility issues:
How to fix it:
Sometimes rejection is due to technical glitches or submission errors.
Technical issues:
How to fix it:
A "pending" status means your eTA application is currently under review. The automated system is processing your information and hasn't yet made a decision.
✓ Normal Wait Time
Most applications process in 24-72 hours. Some may take up to 2 weeks.
⏰ Why It Takes Time
System checks security databases, eligibility criteria, and document verification.
📧 What To Expect
You'll receive email notification when decision is made (approved or rejected).
You Cannot:
Pro Tip: If your application has been pending for more than 2 weeks with no update, try applying again. Sometimes applications get stuck in the system, and reapplying can resolve the issue.
Look at your rejection email for the specific reason. Common messages include "information mismatch," "eligibility issue," or "security concern." Write this down.
Based on the rejection reason, make necessary corrections:
The system needs time to clear your previous attempt. Reapplying immediately may result in the same rejection.
Create a completely new application. Double-check every field. Take your time. Copy-pasting errors is common.
Most reapplications are approved within 24-72 hours if the issues were fixed correctly. You'll receive an email notification.
If you've been rejected multiple times or the reason is security-related, a visitor visa might be your better option. Here's when to consider switching:
You can reapply, but the system works better if you wait 24 hours. This gives the system time to clear your previous attempt. Reapplying immediately may result in the same rejection.
There's technically no limit, but most rejections indicate a problem that won't go away by reapplying. If rejected 2-3 times for the same reason, it's time to apply for a visitor visa instead.
No, eTA fees are non-refundable even if rejected. This is why it's important to get everything correct before submitting. Double-check all information before paying.
The rejection email is the only information provided. eTA is an automated system with no appeal process. If you need more explanation, you'll need to apply for a visitor visa which allows human review.
You may not be eligible for eTA. Apply for a visitor visa instead - it allows human review where you can explain your circumstances. Some previous issues may be forgiven depending on the case.
A rejected eTA remains on the system, but it shouldn't affect your visitor visa application. However, if you keep reapplying without fixing issues, it may raise concerns. Better to move to visitor visa application.
Verify if your country qualifies for Canadian eTA and understand eligibility requirements.
Complete guide to applying for Canadian eTA with document requirements and tips.
Compare eTA and visitor visa to determine which is best for your situation.
Complete list of documents and information needed for successful eTA application.
Now that you understand the rejection reason and how to fix it, you're ready to submit a successful reapplication. Remember: fix the issues first, then reapply with a fresh application.
Have additional questions? Review our comprehensive guides or contact support for personalized assistance.
